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Shipping Policy

4/24/2016 by JHW

When can I receive my custom bobble snow globe?

Production Time -- You have the option when placing your order at checkout, to select the time frame you would like to receive your custom bobble snow globe.  As each piece is hand sculpted, we do not make any guarantee, that any such time frame will be met, but in most cases we can meet your delivery expectations.  We send proof photos to you once production begins, based on the time line selected.  If any delays in receipt of approval of the proof or changes to the proof are requested, additional time may be needed to complete the job.  We state this to ensure you understand that there are different shipping options to help you receive your custom bobble snow globe in the time line you are seeking.  Below please find these options and the description as to how they work.  If you need the globe for a specific date, please allow more time then needed to ensure a prompt delivery in time for the event. 

Please note:  Holidays (National) such as Christmas, Thanksgiving, July 4th, etc. do not count within the delivery time.

 Your production begins the following day after your photos and payment has been received.  If you place your order Monday - the delivery time is XX days from Tuesday (excluding any Holidays).  If the expected delivery date falls on a weekend day, your item will be received the following Monday.

All items are shipped from our factory which is located in China. 

  • Approximately 6-8 week received time Our standard option used for those who want the custom bobble snow globe and have plenty of time to receive them.  This option offers full proofs and either a FedEx or UPS delivery to your location.  Each proof throughout each stage, head & hair,  color and body (if applicable).  You will see your custom bobble snow globe created in the likeness of the photo you provided.  You can assist our artists in making minor adjustments to perfect the look of your snow globe.  Once all approvals are received, we will gently pack your custom bobble snow globe/s and send it out.  All items must be signed for and we cannot deliver to PO Boxes or APOS.. 
  • Approximately 4-6 week received time Still a lot of time, but a little faster, for those who want the globe and have plenty of time to receive them.  This option offers full proofs and either a FedEx or UPS delivery to your location.  Each proof throughout each stage, head & hair, color and body (if applicable).  You will see your custom bobble snow globe created in the likeness of the photo you provided.  you can assist our artists in making minor adjustments to perfect the look of your custom bobble snow globe.  Once all approvals are received, we will gently pack your custom bobble snow globe and send it out.  All items must be signed for and we cannot deliver to PO Boxes or APOS.. 
  • Approximately 3-4 week received time Like our standard option, all the proofs will be received.  This option places your custom bobble snow globe into production with an actual artist sooner, which allows a faster turn-around time for your receipt.  All items must be signed for and we cannot deliver to PO Boxes or APOS. 
  • Approximately 2-3 weeks Like standard and express, all options apply - again this option allows your custom bobble snow globe production before the previous two giving a faster turnaround time.  All items must be signed for and we cannot deliver to PO Boxes or APOS. 
  • Approximately 1-2 weeks - This option is our fastest option.  Due to time constraints, we have to do internal proofing only.  This means that we basically are as good as the photo we receive and will do our best to sculpt the likeness based on the primary photo.  As with all options, we are not responsible for missed / late time lines and offer no refunds if the delivery falls outside of this window.  All items must be signed for and we can not deliver to PO Boxes or APOS. 

In order for production to begin, the actual time frame begins when we have receipt of the photographs for the project.  Proofs also must be acknowledged and approved (unless specified as internal proofing only).  Any delays will result in a delay in delivery (even if a faster delivery option is selected).  No refunds will be offered if delays occur.   Our work week is considered Monday - Friday excluding Saturday and Sunday as well as all National and Federal Holidays. 

Ex.  If an order is received on Thursday Thanksgiving day and requires a 2-week delivery - the actual date our production will begin is on the following Monday.  Take this into account when choosing your time frame as it will be delivered 2 weeks from Monday not the day of your order.


JJ Snow Globes, LLC will automatically send you an email during each step of the order.  We will select the appropriate shipping method to ensure delivery by the time frame selected.  We will provide a tracking number.   Our preferred shipping provider is FedEx.  Remember, you can only count actual business days to receive your order.  "Business days" do not include Saturday, Sunday or Holidays. All our custom bobble snow globes are created in our factory which is located in China.  During the Chinese New Year (1.5 week in February), our factory closes.  We ship daily and orders are received in most cases the following day.  Remember, the time line is 13 hours ahead of US times

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by JJ Snow Globes, LLC or other parties only as an estimate. We are not responsible for delays in 3rd party shipping including custom delays, attempted delivery or FEDEX / UPS cut off.  We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. 

NO SHIPPING TIME IS GUARANTEED

I understand that all shipping time lines are based on estimates only. As each custom bobble snow globe piece is hand sculpted, we cannot guarantee when your custom bobble snow globe is to be completed but in most cases we meet the time line selected.  We send photos to you during production for approval. Ensure emails are not in any spam folders. Delays of approvals or changes, if requested to the proof can add additional time to any time line.  We cannot guarantee when an order will arrive. If you do not agree, we urge you not to complete this order.  In the event a specific delivery date is missed - we are unable to refund or cancel your order.


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